Nextiva Review
Reliable business VoIP with standout 24/7 service
Quick facts
- Starting price
- From $15/user/mo
- Published uptime
- 99.999%
- Unlimited calling
- US and Canada
- Support
- 24/7 phone, email, chat
Our verdict
Bottom line: Nextiva pairs reliable, fully unified business communications with some of the best-regarded customer support in the category. Plans start at $15 per user per month for unlimited nationwide calling and include SMS, video and team chat, making it a strong all-rounder for businesses that value getting a real person on the phone when something needs fixing.
Pros and cons
Pros
- Highly rated 24/7 customer support
- Unlimited US and Canada calling
- Free number porting on every account
Cons
- Top contact-center features sit in higher tiers
- Advanced AI reserved for premium plans
Who Nextiva is best for
Small and medium teams that prioritize support and reliability.
- Unlimited nationwide calling from $15/mo
- 99.999% uptime with 24/7 support
- SMS, video and team chat included on plans
How Nextiva compares
Our current top pick for business phones is RingCentral. Here is how they line up:
| Measure | Nextiva | RingCentral |
|---|---|---|
| Editorial score | 9.4/10 | 9.4/10 |
| Starting price | From $15/user/mo | Per user, per month |
| Published uptime | 99.999% | 99.999% |
| Unlimited calling | US and Canada | US and Canada |
See the full business phones comparison for everything we measured.
How we chose
Every business phones provider here gets the same treatment: the BusinessShop research team scores it on five weighted factors, the weights are published, and no provider can pay to move up. Commissions never touch the math.
- 30% Pricing & value
- 25% Product quality
- 20% Customer experience
- 15% Reputation
- 10% Flexibility
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